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Top FAQ by First-Time RuneScape Account Buyers

MmoGah is a reliable and safe website covering OSRS accounts, OSRS coins, RS3 gold, and Fire cape OSRS services. Here are answers to first-time RuneScape account buyers’ most frequently asked questions. For those who have questions when buying OSRS accounts at MmoGah, this article should help.



Q: Can I change the email?

A: No, you CAN NOT. You should always use the username (also known as account name or login name) we sent you to log in the game and the RS official website. Furthermore, the username we sent you is not a real email because we only sell OSRS accounts with no email linked or registered to. That means once you have registered your own email to the account and change the password, you are its first real owner, and nobody else can recover the account.



Q: What should I do after I buy an OSRS account?

A: In order to avoid getting your account locked and improve your account security, DO NOT log in the game unless you have registered your own email to the account and changed the password on the RS official website, and make sure you register your own email to the account and change password as soon as possible.


Q: How do I register my own email to the account and change the password?

A: Please follow this guide to register your own email to the account and change the password.


Q: Why Can’t I log in?

A: It is most probably that you didn’t input the account name or password correctly. For example, some customers usually mistake the upper-case I to lower-case L or numeral 1. To log in the RS official website, the fastest and easiest way is to copy and paste the username and password. But for logging in the game, it requires you to pay attention to upper/lower case and input the letters one by one carefully. 


Q: How to differentiate an uppercase I, a lowercase L, and a number 1?

A: If you compare upper-case I and lower-case L side by side, L is taller and I is shorter. You can also paste them into something like MS Word and then change the font to Baskerville.






In Baskerville, it’s easy to see that the fourth character is a capital I. The next character is not so clear but the next one is definitely the numeral 1, which makes the character after the capital I a lowercase L. You can tell that the next two characters are not the same – one is a zero, one is a capital O.



Q: Why is it a level 1 account after I log in the game?

A: It is most probably that you didn’t use the username we sent you to log in. Keep in mind that the username can't be changed. Please DO NOT use your registered email to log in. Your registered email is only used for resetting the password.



Q: Do the OSRS accounts work on Mobile?

A: Of course they do. The RuneScape mobile version offers cross-platform support so you can login to your existing account. That means our RuneScape accounts work on both PC and Mobile. 


Q: Are the account handmade?

A: Yes. We only sell OSRS accounts that are 100% handmade with no Real world trading history.

Q: What if I got banned?

A: We’ll resend you a similar account for free if you get permanently banned within 24 hours after the delivery. (Account banned for Macroing or Real world trading is not included) So, please allow us to login your RuneScape account and check the account status if you are claiming compensation.

Should you need other information related to OSRS accounts, OSRS gold, and OSRS Fire cape, be sure to bookmark our RS news page on MmoGah.




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