If you get stuck on the map or cannot use the controls to navigate, you can try the [Escape] button at [Menu] - [Settings] - Account].
You can use this feature up to five times.
If the issue persists, please contact Customer Support for assistance.
1. Open the menu (☰) and navigate Settings > Account > Customer Support.
2. Click [Game Guides] category
3. Select the category that best suits your situation in need.
4. Review the guide for possible solutions.