A customer bought archeage gold from us Mmogah.com two times, then he told us his 1720G got removed because we mailed gold to him at the first time. We All know that Trion removed gold from gold buyers on Oct. 22, 2014. He thought his gold got removed was because we mailed him at the first time. Hopefully we could compensate him. In order that he was not disappointed at us and he had no any loss, we delivered him 1720G again. Since then he bought two times more and the money spent was over 400usd. He wanted to have a 15% or 10% coupon codes since he spent so much, then our rep sent him the link how to get most discounted coupon from Mmogah. During he was chatting with our rep, our price adjustment department adjusted gold prices. He noticed our price was adjusted to a little higher when he planned to place an order, then he got frustrated.
Dear A…,
First of all, thanks for your trust and support. And I apologize for the trouble we brought you. However I must explain to you about our business and this kind of business.
1. About your Archeage gold got removed. After your gold got removed, you thought that was our responsibility then we compensated you all gold as you said. Actually, that was not our responsibility, you buy gold, you must make responsible for your gold get removed or your account get banned. For example, we stocked archeage gold on our accounts, our gold was mostly removed which was worth about 2000usd. According to what you think, our suppliers should give us the gold again. But it is impossible, no one will compensate us. And I believe if you bought gold from other sites, almost no site would compensate you if your gold got removed.
2. About the coupons. We have 4 kinds of coupons, 3% is for all customers, and 5% 8% 15% for others, you can click on the following link to check Mmogah Promotion: Our Most Discounted Coupon HERE, and you can get larger discount by register as a member, learn Why Sign up on Mmogah. This is a company, in which there are dozens of customer representatives. They have to use same rules on all customers, and can not change them randomly for different customers. Otherwise this company can not be a good company due to its unordered management. By the way our coupons are big.
3. About the gold prices changing. Usually we adjust games prices 2-4 times a day, according to gold prices market. When we need to adjust prices, we can not consider who just bought, who is buying or who is going to buy. So this is why, when you were to buy gold, saw a price, after a while, you wanted to place an order, then the prices were different. The situation is very normal. For example, last year I planned to fly to Bangkok (Thailand) from Beijing, the ticket price was about 650RMB, after I placed an order to pay for it, it showed it cant be paid because of no enough money on my credit card. Then the next day, when I tried to place another order, I found the price was adjusted to about 850RMB. What could I do? I had to buy it for 850RMB.
I wrote so long carefully, just hope you can understand us. This is a company, this is normal business. Anyone can not change company’s rules randomly. This is Mmogah, Mmogah is totally trustworthy. I can not say we are the best company on selling game gold, but I can say we are one of the best ones. You have bought from us for many times, I think I don’t need to say more about that.
Thanks for your understanding
Sincerely yours,
Best Regards
Meihong Zhang
Mmogah Feedback Team
Before I publish this article, he placed another archeage gold order.
Related News:
-
How to make money from Mmogah.com as an Archeage or FFXIV Player
-
A Communication Process with a FFXIV GIL Buyer about Paypal Payment Chargeback